The Car Store – Privacy Policy

This Privacy Policy explains how The Car Store ("we," "us," "our") handles information in connection with the The Car Store mobile app (the "App"), operated in relation to our website thecarstoreguwahati.com.

The Car Store is a curated marketplace for premium pre-owned vehicles based in Guwahati, Assam. The App allows users to browse our vehicle inventory and contact us directly via WhatsApp chat or call for inquiries. The App does not require account creation or login.

1. Information We Collect

Because the App does not require login or registration, we collect very limited information about you.

1.1 Information You Provide Voluntarily

• If you choose to contact us via WhatsApp chat or phone call through the App, any information you share during that conversation (such as your name, phone number, and inquiry details) is collected and handled by WhatsApp/your phone carrier and by us, according to this policy and WhatsApp's own privacy policy.

1.2 Automatically Collected Information

When you use the App, we and our service providers may automatically collect limited technical information, such as:

• Device type, operating system, and app version
• General usage data (e.g., pages/screens viewed, inventory items browsed)
• Approximate location (if permitted by your device settings), used only to improve relevance of listings
• Crash reports and performance diagnostics

We do not require you to create an account, and we do not knowingly collect passwords, payment information, or other sensitive personal data through the App.

2. How We Use Your Information

We use the information described above to:

• Display and update our vehicle inventory within the App
• Respond to inquiries you initiate via WhatsApp or phone call
• Improve App performance, fix bugs, and enhance user experience
• Understand general usage trends (e.g., which vehicles or brands are most viewed)
• Comply with applicable legal obligations

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

3. How We Share Your Information

We do not sell your personal information. We may share limited information with:

• WhatsApp/Meta Platforms, Inc. — when you tap "Contact on WhatsApp," your conversation is handled through WhatsApp's platform and governed by WhatsApp's own privacy policy.
• Service providers who help us operate the App (e.g., app analytics, hosting, and crash-reporting providers), solely to support App functionality.
• Legal authorities, if required by law, court order, or to protect the rights, property, or safety of The Car Store, our users, or the public.

4. WhatsApp & Call-Based Inquiries

The App connects you to our team through:

• WhatsApp: +91 81358 43184 / +91 97067 13213
• Phone call: +91 81358 43184 / +91 97067 13213
• Email: thecarstore.in@gmail.com

When you initiate contact through these channels, you are subject to the privacy practices of WhatsApp (or your telecom provider) in addition to this Privacy Policy. We recommend reviewing WhatsApp's Privacy Policy for details on how your messages are handled.

5. No Login, No Stored Accounts

The App is designed to let you browse our inventory freely without creating an account. Since we do not maintain user logins or profiles:

• We do not store user credentials
• We do not track individual user identities across sessions beyond standard device/analytics identifiers
• Any inquiry-related personal information is only what you choose to share directly with us via WhatsApp or phone call

6. Data Retention

• Inventory browsing/analytics data is retained only as long as necessary to operate and improve the App.
• Information shared through WhatsApp or phone inquiries is retained by us only as long as needed to respond to and follow up on your inquiry, or as required by law.

7. Data Security

We take reasonable technical and organizational measures to protect information handled through the App. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The App is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

9. Your Choices

• You may disable location or other device permissions at any time through your device settings.
• You may choose not to contact us via WhatsApp or call, in which case we will not receive any personal information from you through the App.
• You may request that we delete any inquiry-related information you've shared with us by contacting us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted within the App and on our website, with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: